Oula was excellent throughout the whole process. I couldn't have asked for better service.

Oula was amazing she definitely exceeded my expectations! Very professional and it was a joy meeting her in person. Lisa was amazing as well.

Working with Oula was an absolute pleasure from start to finish. She was extremely knowledgeable and helpful throughout the entire process. She took the time to clearly explain every step of the process, answered all my questions with patience, and made sure I felt confident in my decisions. Her professionalism, responsiveness, and genuine care turned what could have been a stressful experience into a smooth and positive one. I truly appreciate her dedication and would highly recommend them to anyone in need of a knowledgeable and trustworthy loan officer.

The process was fast and easy. Oula made you feel you were you were family easy to talk to.

This process was perfect in every way. Oula is the best. Second time refinancing my him I will never leave as long as Oula is here. Oula is the best person I have ever met. We went a few years without talking and she remembered my kids ages. Makes me feel at home.

Dealing with Reliance First Capital [Reliance First Capital, LLC has since been acquired by and merged into Carrington Mortgage Services, LLC] was a very good relationship. By that I mean they really got to know you on a more personal level. I dealt with Suzanne. Horne at the Franklin TN office. She was very efficient and helpful. Her assistant Lisa Ann was also very helpful. If you're looking for a loan company that treats you on a more personal level, this is it.

Hands down medals to Oula. From our very first conversation, I felt confident in her knowledge and desire to help me achieve the best possible outcome. Oula exudes kindness. She was so transparent with each request. Lisa Accardi was very thorough but extremely helpful. She also made me feel comfortable and assured that she had my best interest as a priority. My first question was "what can you do for me?" These ladies took it from there and exceeded my expectations. They went far beyond what other lenders had offered. I am glad I did not take what I thought were good offers, but decided to return a call from 'Suzanne Horne'. Could you make it a 24-hour process? Just kidding! I have no suggestions. You exceeded any experience I've been a part of.

When the first person I was working with transitioned from the company, Oula became my Mortgage Analyst. She was very personable and kept me abreast of every part of the process, again, from beginning to the end, even as Lisa transitioned in, Oula continued to make sure that I stayed abreast of checking the portal and that I was understanding the process.

Let me tell you about Reliance First Capital [Reliance First Capital, LLC has since been acquired by and merged into Carrington Mortgage Services, LLC] biggest secret, Oula wan Kenobi AKA Oula Suzanne Horne Mortgage Master she makes the impossible possible the Lady is Magician when it comes to getting the job done. Oula is truly the Jedi master of Mortgages. Look no further reach out to her you won't regret it I promise, not only is she knowledgeable, Efficient, and organize. She has Impeccable work Ethics. Caring, Understanding, and Sympathetic to your needs. She takes you by the hand and walks you through the process step by step never letting you walk alone. she is Honest about the whole process and you can put your trust in her to get the Job done. Oula Wan Kenobi I had to put you on Blast because so many people need your help and need to know how to find you are available to meet their needs. Oula has been nothing less than fantastic. Her professionalism outstanding, her product knowledge top notch, her returning phone calls 10+, does not leave you hanging. Her personal qualities are empathetic, loyal, trustworthy, and honest. What more can you ask for in a person, but those of you who are her coworkers already know this and those of you that will be lucky enough to work with her will realize that from the very onset. I’m sorry for letting your secret out Oula Wan Kenobi, but the world needs to know how talented you are.

Suzanne was very efficient and professional and caring. No stone left unturned about everything. Class act worthy of being the top lender in the USA. Suzanne made it so easy to navigate the process. First class company way above other lenders, they actually care. Covered all aspects and made navigating so simple.

I am grateful for the wonderful support provided by Oula Horne during the refinancing of my house. Her expertise and attentiveness throughout the process were exceptional. Right from the first phone call to the finalization of the refinance, she listened and understood our needs. Her professionalism and knowledge gave us confidence throughout the process. I also appreciated her quick response times. We began the process in the first week of March and signed our closing documents by the end of the third week of March. Her assistance was invaluable, and we will not hesitate to recommend her to anyone seeking mortgage services in the future.

Suzanne was a true blessing to me. She deserves so much more than accolades. She patiently stuck with me through the entire refinancing process. She provided exceptional support. Suzanne was more than helpful to me. Her expertise and experience did not go unnoticed. I truly appreciate the relationship we built and would recommend her to anyone. A 10-star experience is what Suzanne provided to me. Suzanne, I am forever grateful for you. You are the true meaning of professional service.

Oula was the best agent I have done business with. My application and documents were perfect. She is the best.

Oula was fantastic. I was in the middle of a divorce and she made the whole process much easier! Oula and Lisa were fantastic to work with! They were professional while being personable which is great in the situation I was in. I am very thankful I got to work with these two because they made the whole process much easier!

I would like to extend my sincere thanks for the outstanding way Oula handled her responsibilities as my contact doing the processing of my mortgage refinance at Reliance First Capital [Reliance First Capital, LLC has since been acquired by and merged into Carrington Mortgage Services, LLC]. It is deeply gratifying to know that Reliance First Capital have personnel that demonstrate such a sense of responsibility and enthusiasm in carrying out their daily contacts with its customers. The extra care and pleasantness she showed in talking care of my needs is to be commended. Her attitude, kindness, knowledge, and level of performance have marked her as an outstanding asset and a credit to Reliance First Capital. It is a pleasure to express my appreciation to her for the exemplary customer service she showed.

Oula Suzanne Horne did a professional job.

I had the pleasure of meeting and working with Oula when I refinanced my mortgage with Reliance First Capital [Reliance First Capital, LLC has since been acquired by and merged into Carrington Mortgage Services, LLC]. She was very attentive, detail-oriented, knowledgeable and extremely helpful, always available to answer any questions I had. From start to finish, Oula exceeded my expectations and made the process VERY simple and quick. She is the best at what she does!

Oula always does an amazing job!

It's a long process but everything is fine because of courteousness, honesty and excellent services.

Suzanne Horne, she was available and walked us through the entire process, we felt very safe through the entire process.

The process was easy and convenient for us. After several attempts with other companies, Reliance First Capital [Reliance First Capital, LLC has since been acquired by and merged into Carrington Mortgage Services, LLC] got the job done! Our loan manager was available to us and kept up with the pace and needed documents from us. I would highly recommend this refinance/mortgage service.

Oula was amazing! She was so thorough, answered all our questions, and was very accommodating since we were in different time zones.

Oula was exceptional during the entire process. She had several issues that delayed the process somewhat that centered around the fact that I have a condo, however she was very conscientious in checking them out thoroughly to ensure my loan was successfully funded. She kept me informed every step of the way even though I stopped the process at one point and tried another lender based on advice from a friend, but that was a BIG mistake on my part but Oula picked the loan process back up and resolved it to my total satisfaction. She answered all my questions and I learned a lot more about mortgages loans. She has infinite patience!

Exceptional experience - My experience with Reliance First Capital [Reliance First Capital, LLC has since been acquired by and merged into Carrington Mortgage Services, LLC] was, from beginning to end, a challenge. I am thankful for the mortgage analyst for guiding me through it with patience, humor and a great deal of understanding when it at times became frustating. The frustrations were all due to rules and regulations that exist to protect the me, the consumer as well as the lenders, however at the time it didn't always seem like it! Ms. Oula "Suzanne" Horn, however, navigated the process successfully and left me feeling confident that I received the best deal for my circumstances and that all the i's were dotted and t's were crossed. She answered questions and provided information that I needed to be confident and comfortable duriing the whole process. I would recommend Reliance First Capital to family and friends and Ms. Horn as a professional who is a very thorough and thoughtful mortgage analyst.

Very satisfied with Reliance First Capital [Reliance First Capital, LLC has since been acquired by and merged into Carrington Mortgage Services, LLC] and a special thanks to Oula for staying with us through the process!

Oula was extremely helpful as she listened to our concerns and helped us make a great decision.

Very pleased with Reliance First Capital [Reliance First Capital, LLC has since been acquired by and merged into Carrington Mortgage Services, LLC] and Oula was great, her personality was meant for this job in customer service which helped immensely when we hit a couple hurdles.

Great Customer Care from Oula “Suzanne” Horne. I chose Reliance First Capital [Reliance First Capital, LLC has since been acquired by and merged into Carrington Mortgage Services, LLC] due to Oula’s consistent 1st rated customer service from the beginning to end- THE BEST I have ever experienced. She is quick, persistent, patient, knowledge, and caring. Although the borrowing cost (based on my projected expedited principle payoff) appeared to cost me $3K more than a competitor, I chose Oula to reward her special effort. I recommend her boss reward her an equitable $$ performance award. She truly deserve it!

I have zero complaints it went very fast and Oula Suzanne was very professional! I will definitely recommend to friends and family! She made me feel like I counted and like she really did me a service not just trying to get my money. That's how [another lender] came across when I dealt with them. It was a difference between night and day dealing with Reliance First Capital [Reliance First Capital, LLC has since been acquired by and merged into Carrington Mortgage Services, LLC] compared to [the other lender]. Reliance First Capital rates a 10-star. You have a valued employee in Oula Suzanne.

Quite happy with the process. Very fast and easy! Oula Suzanne Horne was so professional and friendly. She made me feel at ease with what I was doing through the process. She made sure I had everything turned in I needed. I can tell she loves her job, she's very friendly and made me feel at ease. I look forward to working with her in the future. Lynda Hoffman sent me a couple of emails with updates along w Travis Myers. The whole team is just that a "team" I appreciate that kind of service. Happy with all they did in the process. I can rely on Reliance First Capital [Reliance First Capital, LLC has since been acquired by and merged into Carrington Mortgage Services, LLC]!

Oula was extremely helpful and worked hard to get our loan processed quickly.

Great Experience. They made everything quick and simple. She worked hard to get us approved helping us through some minor issues.

Oula was amazing! She was very courteous and professional!

Great service an experience. Excellent help and always was up to date on what was going on. Great communication and went the extra mile.

My hat is off to Lynda as well as Oula, they went above and beyond to help me. Couldn't have done it without their patients with my inexperience.

You don't need improving.